FAQ

To schedule online, all you have to do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation to arrive.

You will not be charged until after the service is provided and you are 100% happy with your clean.

We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a $100 cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable, we welcome you to stay and watch what we do. All of our house cleaners are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

Yes, all of our cleaners are required to have a clear criminal background check and also be bondable. In addition, all of our cleaners are covered with general liability insurance.

We send 1 to 2 cleaners, depending on availability and your needs.

All of our cleaners are heavily vetted to ensure we only work with high integrity professionals. This makes for a safe and delightful experience for all of our clients.

No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly. Also, the rate quoted typically includes cleaning supplies and equipment.”

“We accept credit cards and our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely a hold and no funds have been removed from your account. The Visa debit cards will look like the money has been removed from your account. We assure you it has not. Your bank is holding it separately for you until the charge is processed after your
services have been completed.”

One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really
hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

 Clean inside of fireplace
 Clean toys
 Pick up clutter
 Do Laundry
 Wash dishes
 Clean carpets
 Mold: (Some amount of pink/orange mildew, or even darker mold, is common in some homes.)

Don’t worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a health safety issue. The cleaners aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.)

 Weight: (We have a 30 lb. weight limit for safety reasons.

Moving smaller items like dining table chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you’re welcome to move it and the cleaners will be happy to clean under it upon request.)

 Extensive grease or fire damage
 Bodily Fluids
 Pet messes
 Bug infestations
 Heights: (There is a limit to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is approximately the maximum limit of height. Some lighting fixtures may also be out of reach.)